All our products are made with highest standards. Our Sterling Silver jewellery items are Rhodium or Gold plated to prevent oxidization. This plating, in theory, should last a year but will depend on how often the piece is worn. Everyday wear will speed up the process. The ring band or earring stem will normally wear off the quickest. Also different surface treatments like brush finish or different coloured plating may vanish after some time.
Gem studded jewellery has to be worn carefully. Avoid jewellery being banged or touched on hard surfaces. This could damage the gem or loosen it from its case. Always double check and contact us if the stone needs to be tightened. We do not replace lost stones. Gem studded jewellery needs to be worn carefully with love.
After-care services for our jewellery pieces such as polishing, re-plating and servicing are done free of charge for our customers.
Bank Transfers - we deliver free of charge within Colombo within 3 working days from the date when payment is received on products we have IN STOCK. Delivery on products with size variations or adjustments will be between 7-14 days after receiving payment. Postal delivery can be arranged for outside of Colombo. Postal charges may vary depending on the location.
Payment on Delivery – payments can be made at the time of delivery in cash or with Visa, Maestro or Master Card. Delivery will take place within 2-3 days from when email confirmation is received unless notified differently. Delivery on products with size variations or adjustments will be between 7-14 days after receiving payment.
Shipping Abroad – shipping costs may vary on the customer’s location. The customer has to bear shipping costs, custom duties and further costs incurred in their home country. Once payment has been made, delivery time may vary on the shipping company.
We do not offer refunds or exchanges unless there is a valid reason.